Ideas are like bums.
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We pressure-test it with people who’ve launched before, then stand up the backend — entity, finance, systems, suppliers — so you launch with a business, not a to-do list.

Customers are arriving faster than your processes. We take the operational load so growth stops costing you sleep — and you stop being the bottleneck.

Trades, practices, property, retail, manufacturing. Established businesses that run on paper and goodwill — modernised without losing what made them work.

Dan ran sites for twenty years and watched builders lose thousands to defects caught too late. His idea: a phone app that walks a supervisor through every inspection, photographs it, and hands the trade a fix list before they leave site.

He had the idea, the contacts and a developer. He didn’t have a company, a billing system, a support desk or a spare hour. That’s where we came in.

Plumbline

Site QA and defect tracking for residential builders

One line on what the team is working on.

Not a VA. An operating system with people in it.

We shadow your week, map every recurring task, and price the hours it costs you. You get the audit whether or not you continue.

A lead operator plus specialists join your Slack, tools and standups. Start with one brain or a whole lab, month to month.

Every task becomes an SOP. Repetitive work is handed to AI agents our operators supervise — so headcount stays flat as you grow.

A weekly ops review, a single scorecard, and one rule: anything that reaches you is a decision, never a task.

Every process, system, login and account sits in your name from day one. Your business is documented, transferable and sellable.

Month to month, thirty days’ notice. We keep clients with results, not contracts.

When better tools make the work faster, your cost per outcome comes down. We review it every year and pass the saving on.

Work done, hours handed back, cost per outcome, what’s next. One page. If the numbers slip, you’ll see it before we explain it.

Australian contracts and an office in Cleveland you can walk into. Your data stays in your tools, and every operator is under NDA.

A quarterly strategy session with our senior operators — people who’ve built businesses, looking at yours and telling you what they’d do next.

Trust is the product. Everything else is a service.

You’re handing us your customers, your money and your name. So the rule is simple: we work inside your systems, we only see what the job needs, and every touch leaves a record you can read.

We work inside your Xero, your inbox, your CRM. The SOPs and contracts we create are held in iDeals, the same secure data room used by Queensland and other state governments. Bank-level encryption: locked when it’s stored and when it’s sent. Every view recorded.

You choose who sees what. Each operator sees only what you share, with their own login and multi-factor. Take access back any time.

Company-managed, encrypted laptops. No USB, no downloads, no phones at the desk. When we help on your computer, it’s through AnyDesk, a secure remote-support platform. You accept each session, see every click, and end it with one tap.

Background and reference checks before anyone starts. NDAs and IP assignment to your company, under an Australian contract.

Business-grade AI tools only, with data retention switched off. Your customers’ details never go into a public chatbot.

We handle personal information under the Australian Privacy Principles. If anything ever goes wrong, you hear it from us first, within 24 hours. Our team also handles personal information for every Business Class Group brand, under the group privacy policy.

We’re hungry for a slice. So is the team. We agree who gets what before anyone lifts a finger.

Example only. Your share and ours are negotiated per project; the 7% team pool is fixed. Every venture is structured to be investable from day one.

No fine print. Just the print.

Let’s make sh*t happen.

A 30-minute video call. No deck, no buzzwords. Tell us the idea, however wild, and we’ll tell you straight whether we’re in.